Prices The price of all goods and services we are offering is clear and easily found. We indicate the actual price clearly to the consumer. The price you see is the price you pay. All taxes have been included. The charges for postage and packing are clearly set out on the relevant page. On ordering, the customer automatically receives details of the contract setting out all prices and shipping costs.
If we have to change the price between accepting the order and delivery, we would automatically give the customer the option to cancel their order and get their money back.
Ways of paying Methods of payment are clearly set out on the relevant page.
Delivery Orders are usually despatched within 48 hours of clearance of funds. If for some reason we cannot deliver within the agreed time we will inform the consumer immediately and, with their agreement, arrange another time for delivery. If we cannot agree another time for delivery, we will offer the consumer a refund.
Security All transactions are processed through a Secure Server.
Advertising All our advertising meets the conditions of the Advertising Standards Authority code and our website will contain no advertising material from other people or organisations.
Promotions Any promotion we do will meet the conditions of the Sales Promotion Code.
Consumer law We guarantee to meet our obligations under the consumer protection laws currently in force including:
Sale of Goods Act 1979
Supply of Goods and Services Act 1982
Consumer Credit Act 1974;
Trade Descriptions Act 1968;
Unfair Contract Terms Act 1977 and the 1994 Regulations
Consumer Protection Act 1987.
Our details We provide our full contact details on our website including our phone number, an address for correspondence and our e-mail.
Contracts & Statutory Rights These Terms and Conditions do not affect your statutory rights as a consumer' as required by the Code of Practice
Refunds We offer of an immediate refund if the goods turn out to be faulty or different from those the consumer ordered, taking into account the original method of payment.
Guarantees We offer a full money-back guarantee on all our goods. Should any be found to have faults we offer a replacemnt service at no cost to the customer. This guarantee does not affect the buyers' statutory rights.
Receipts, bills and settlement mistakes We always provide a receipt with the goods. We promise to correct any mistakes in bills, receipts or payments as soon as possible.
Legal advice and help For subscribers to Which? Online who have problems after buying online from a trader in the scheme will be entitled to free legal advice and help from Which? Legal Service, we promise to cooperate with Which? Legal Service to solve the problem.
Handling complaints We promise to deal with complaints effectively and in a manner that is:
fair
confidential
effective
easy to use and well-publicised
speedy
informative - so that we know which services we may need to improve
simple to understand and use; and checked - to make sure that it is working well and getting better.
Solving disputes
For any disputes whatsoever we are governed by UK law.
Data protection and privacy We promise to meet the conditions of the Data Protection Act 1984. We will never send the consumer third-party marketing material, or pass the consumer's details to others.
Customer support and service We provide a customer service phone number and say when this service is available and state clearly the cost of the calls.
Customer feedback We agree to invite Which? Online customers to post comments about their experience of using our service on Which? Online forum discussions.
